Your Community FAQ's

Amenity Access

Pool

  • What are the operating hours of the pool?

The pool season typically runs from Memorial Day until Labor Day. During season, the pool is open every day from 9:00 AM - 9:00PM. 

 

  • How many guests can I have at the pool?

Residents are permitted up to 2 guests at any time.  Additional guest may be allowed with written approval from HOA.

  • Where is the pool located?

The pool is located in the center of the complex

  • Is alcohol allowed at the pool?

Use of alcohol is strictly prohibited at the pool.  Additionally, no glass containers are permitted in the pool area.

 

Gated Community  N/A

  • Where can I get a pool/mail key? 

You can order an access device from Goodwin’s Amenity Access Department by emailing; 

           DFWAmenity@goodwintx.com

  • How long does it take for my request to be fulfilled and how will I receive my device?

Please allow up to 7 business days from form submission to receive your access device. When your access device is ready for pick up, you will receive an email notification. You can choose to either have your device mailed to you or pick it up at your local Goodwin office.

 

 

Architectural

  • What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.

  • Where do I find my community's architectural modification request form? 

 The architectural modification request form can be found under the Documents section of TownSq. 

  • What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted it will be reviewed by the Architectural Review Board.  The Board of Directors will review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the Board may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays. 

  • What is the status of my application?

If you have not heard from the Community Manager or Architectural Review Board within 30 days from the date of submission, please submit a request via TownSq or email your Community Manager at DVVCManager@goodwintx.com  

Board Meetings

 

  • How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. 

  • Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq. 

 

Common Area Maintenance

  • What does the Association maintain and what am I responsible for maintaining?

Homeowners are responsible for all interior repairs. Association covers walls out, exterior and common areas. 

  • I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq. 

  • What is the trash/waste pick-up schedule for my community?

Monday, Wednesday and Friday

  • What is the bulk pick-up schedule for my community?
  • No, bulk pick-up.
  • How do I get electric/gas/water/trash service? 

Contact your local electric provider for electricity.  Gas, water, and trash is included in your HOA monthly dues.

  • How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale. 

Compliance

  • I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.  

  • I need to report an issue with a neighbor's home. 

Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable.

  • When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed. 

  • Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Contacts

  • Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:


TownSq App: Submit a request via our web and mobile application. 


Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.


Community Manager: .via email DVVCManager@goodwintx.com 


Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.

  • How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

  • Where can I find the governing documents of the association?
  • A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Financial

  • What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

  • How do I pay my assessment?

For your convenience, we offer several payment options:

 

Option 1: Mail-In Your Payment to the following address:


(DVVC) – Vickery Village 

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

 

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.


From the web:

Login to TownSq at https://app.townsq.io/login

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.


From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code (DVVC) in the memo section of your check.

  • Can I pay my assessment with a credit/debit card? 

Yes, credit/debit cards are accepted through TownSq. 

From the web:

Login to TownSq at https://app.townsq.io/login

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

 

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

  • What is my property code?

Your Property Code is DVVC

  • What is the Management ID?

6587

  • When is my assessment due?

       monthly, 1ST of the month 

  • Are there any fees associated with online payments?
  • When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.
  • Why does my account show a negative number?

A negative number means that you have a credit balance. 

  • I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

  • Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible. 

  • How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

  • How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

  • What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..

  • Where can I find my account number?
  • You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

  • My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. 

  • How do I add my property to reflect on the insurance certificate? 

Contact your manager at DVVCmanager@goodwintx.com for assistance.

Owner Information

  • How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. 

Resales

  •    How do I order a Resale Certificate or Lender Questionnaire? 

    All resale documents, including Resale Certificates, Lender Questionnaires, and statements, may be ordered via the website at www.goodwintx.com. In the upper right-hand of the screen is a link to our resale department. Just click there and follow the prompts!

Rules/Regulations

  • What is the community's rental/leasing policy?

The Association now requires all homeowner landlords to require a photo I.D. copy, e.g. TX Driver's license, and vehicle license #s from tenants to be sent to property management within 15 days from lease signing, with other basic identification information.

8. A deposit of $100 in cashier's check or money order will be requested from any owner/resident of the Association for any type of moving (to or from the premises) to cover any damages incurred.

 

  • What is the community's pet policy?
  • Limit of two pets per household with maximum weight each of 35 pounds.
  • Pets, whatever size, description, shall be walked on leash, not allowed out
  • ever without leash held by responsible adult.
  • Curb your pet. No defecating on the community property anywhere. Clean up after your pet per City of Dallas ordinance. Heavy fine of $150.00 for noncompliance. No loud noise (e.g. barking, growling) is allowed from the units or limited common elements or any other area of the community. Any unit shall be absolutely liable to all unit owners for unreasonable noise or damage to a person or property caused by pets brought or kept on the property by a unit owner or resident or members of his family, or guests.

      The pool area is absolutely off-limits to your pet at all times. Violation of this rule can lead to a fine by the City, closing of the pool and an additional fine by the Association of a minimum of $150.00 per occurrence.

  •  No dangerous pets allowed: NO dangerous dogs, snakes, etc.
  •  
  • What is the community's parking policy?
  • Homeowners are assigned ONE covered parking space per one bedroom unit, ONE
  • covered and ONE uncovered parking space per a two bedroom unit. A tenant leasing his unit is entitled to use his landlord's space. NO OTHER. Parking in
  • someone else's assigned space can result in the vehicle being towed at the auto owner's expense. Resident is responsible to maintain and keep clean his space.
  • Parking spaces are to be used for resident parking only. Inoperable vehicles, including vehicles with flat tires, expired inspection and or registration, cannot
  • be parked or stored anywhere in the parking areas. Visitor, unassigned parking is available in the west end open parking area.
  • No commercial vehicles, recreational vehicles, trailers, boats, etc. can be parked or stored in any parking area on the property for more than 24 hours.
  • Repairs or restorations to any vehicle, boat, trailer, etc., are forbidden on any portion of the parking areas including the common elements. No vehicle washing.
  • Motorcycles, motorbikes, scooters, bicycles or other similar vehicles shall not be driven, parked, stored, etc. except for the purpose of transportation directly from
  • parking space to a point outside property (egress) or from a point outside the property directly to a parking space (ingress). No joy riding on the property!
  • Vehicles improperly parked, e.g. blocking a resident's parking space, obstructing access to driveways, alley, dumpsters, parked along Phoenix Drive, or in fire lanes
  • shall be towed at the owner's expense.
  • Any vehicle that is not moved for 10 days shall be considered stored and may be towed.
  • Fire lanes are marked with red diagonal stripes. No parking at any time is allowed.
  • The alley entrance from Holly Hill is also a fire lane for the length of 100 feet from the street, although not marked.
  •  

TownSq

  • What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can: 

 

Easily communicate with neighbors, community managers, and board members 

Manage your account and pay online

Get up-to-date community news and events

Request and review status of service inquiries

Participate in community polls

Access community forms and documents

And more…

 

How do I register for TownSq?


Registering for TownSq is fast and easy. Follow the steps below to get started:


Visit https://app.townsq.io/ais/sign-up

Enter your Account Number and Zip code (Physical property address)

Provide your email address and create a password

  • I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

  • How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

  • How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. 

  • I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.